Please read our terms and conditions before submitting the form which can be found below.
Returns due to a change of mind regarding your purchase MUST be reported to us in writing via post, email or through the form below within 30 calendar days after the date the goods were dispatched by us.
If you feel that the goods delivered were not what you ordered, arrived damaged, defective or the delivery is of an incorrect quantity, we regret we cannot be held accountable unless notified in writing of the problem within seven working days (excluding weekends or bank holidays) of the goods being delivered, either via post, email or by completing the returns form below.
When returning items, we recommend that you use a secure delivery method requiring a signature upon receipt (such as Royal Mail Special Delivery), which also insures you for the cost of the items being returned as you will remain responsible for the returned products until they reach us. The customer is responsible for the costs of the return.
Goods must be returned in the condition in which they were received. This applies to any attached stickers and tags supplied with the product, and all boxes, papers and accessories must be included alongside the returned items so that they can be resold if possible. Please note we will also not accept returned items suffering from tobacco damage or odour although these conditions do not apply to goods which have become faulty after a period of time.
If the goods received are deemed to be faulty upon inspection of your order or if an incorrect product was sent in error, we will happily refund any postage costs incurred to return the item to us. However, if the item is excessively heavy or of a high value, please contact us first as we may be able to arrange a collection.
If your goods have become faulty after a period of time, we will inspect the returned item(s) and issue a replacement if a fault is apparent (non-wear and tear related) and if the original item is still available. However, some products will be eligible to be replaced/repaired under the manufacturer’s warranty, in which case we will provide you with the necessary details to action this.
Please be aware that returns of knives/tools with damaged blades will be subject to 'stress' tests to deem if the blade was damaged during use. Should a flaw within the steel not be found, and damage has been caused by misuse or wear and tear of the product it will be returned to sender.
Please be aware that products currently excluded from our returns policy include surplus, personalised, first aid, food items, mystery boxes and underwear items.
Any promotional materials or free gifts must also be returned if they were included with the returned item(s). This excludes promotional leaflets.
If you require a different size, colour or variation of a given item (such as clothing) you will need to re-order the correct item via our website, upon which we will then credit the original order once it has been received by us in its original condition. This helps us to ensure a fast and reliable service and also secures the stock of the required item(s).