Terms & Conditions

These Terms & Conditions apply to all purchases made from Greenman Bushcraft, a trading name of Oaks Online Shopping Company Ltd ("we", "us", or "our"), whether orders are placed online, by telephone, email, post, or in person.

By placing an order with us, you confirm that you have read, understood, and agreed to these Terms & Conditions. These terms take precedence over any terms submitted by customers, including those contained within purchase orders or procurement systems unless agreed by us in writing.

1. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices, legal obligations, or services. Any updates will apply only to orders placed after the revised terms have been published on our website.

2. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from purchases or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

3. Product Availability

All products are offered subject to availability.

Products marked “In Stock” are normally available for immediate dispatch, although occasional stock discrepancies may occur.
Products listed as “Available to Order” are usually obtainable from suppliers and may require additional processing time.

If an item becomes unavailable after your order has been placed, we will contact you promptly to discuss alternatives, revised delivery times, or a full refund.

4. Formation of Contract

For online purchases, a contract is formed once you complete checkout and payment has been successfully received.

For orders placed by telephone, email, post, or purchase order, a contract is formed when we issue an invoice, order confirmation, or dispatch confirmation.

Order acknowledgement emails do not constitute acceptance of your order.

5. Right to Refuse Orders

We reserve the right to decline or cancel orders at our discretion, including where:

Payment cannot be authorised
Pricing or product information is incorrect
Age verification requirements are not satisfied
Delivery restrictions apply
Fraudulent or suspicious activity is suspected

Where payment has already been taken, a full refund will be issued.

6. Pricing & Payment

All prices shown on our website are in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.

We take reasonable care to ensure pricing accuracy. However, if an obvious pricing error occurs, we reserve the right to cancel the order or contact you before dispatch to confirm the correct price.

Accepted payment methods include:

Visa
Mastercard
American Express
PayPal
Bank Transfer (BACS)
Cheque or Postal Order (by prior arrangement)

Orders must be paid in full before dispatch unless a pre-approved trade credit account is in place.

7. Product Descriptions & Images

We make every effort to ensure product descriptions, specifications, and images are accurate and up to date.

However:

Manufacturers may alter specifications, colours, packaging, or materials without notice
Product images are for illustrative purposes only
Minor variations between images and actual products may occur

Where manufacturers make changes to specifications, we may supply an equivalent or upgraded version where appropriate.

This does not affect your statutory rights.

8. Age-Restricted Products & Knife Sales

Certain products sold by us, including knives, axes, machetes, and bladed tools, are restricted by UK law and may only be sold to persons aged 18 or over.

By purchasing age-restricted items, you confirm that:

You are at least 18 years old
The information provided is accurate
You agree to provide valid proof of age upon request

To comply with UK legislation, customers purchasing age-restricted goods must upload a clear copy of valid photographic ID using our dedicated ID Uploads page after placing an order.

When submitting identification, customers must:

Include their order number
Ensure the uploaded ID is clear and readable
Ensure the billing name and address match the order details where applicable

Acceptable forms of identification may include:

UK Driving Licence
Passport
PASS-approved ID card

Failure to provide satisfactory identification may result in delays, cancellation of the order, or refusal of supply.

All personal data submitted for age verification purposes is processed securely and handled in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR).

9. Delivery of Bladed & Age-Restricted Products

UK law requires bladed products to be delivered only to the named recipient and age verification may be required upon delivery.

For these deliveries:

Parcels cannot be left in safe places
Deliveries cannot be handed to neighbours or alternative recipients
Valid photographic ID may be required upon delivery

If delivery fails due to inability to verify age or identity, additional delivery or return charges may apply.

10. International Orders & Import Restrictions

Customers ordering from outside the UK are responsible for ensuring that purchased products comply with local laws and import regulations.

We are not liable for:

Customs delays
Import refusals
Seizures by customs authorities
Local duties, taxes, storage fees, or import charges

Where customs documentation or permits are required, these remain the responsibility of the customer.

11. Special Order & Custom Products

Products sourced, customised, engraved, or specially ordered at a customer’s request may not be eligible for cancellation or return unless faulty or not as described.

Where we agree to accept a return for a special-order item, a restocking charge of up to 20% may apply.

12. Delivery Information

Estimated delivery times are displayed during checkout and on relevant product pages.

While we aim to dispatch and deliver orders within stated timescales, delays may occasionally occur due to:

Courier disruptions
Supplier delays
Severe weather
Customs clearance
High seasonal demand

Delivery dates are estimates and are not guaranteed unless expressly agreed in writing.

13. Safe Place & Neighbour Deliveries

If you request delivery to a safe place or neighbour, you accept responsibility for any loss, theft, weather damage, or deterioration occurring after delivery has been completed.

Safe place delivery options are unavailable for age-restricted products.

14. Failed Deliveries & Refused Orders

If an order is refused, undeliverable, or returned to us due to:

Incorrect delivery information
Repeated failed delivery attempts
Refusal to accept delivery
Failure to provide age verification

we may deduct reasonable costs incurred, including:

Original shipping charges
Courier return fees
Administrative handling costs

Where free shipping was originally provided, our actual outbound shipping costs may be deducted from any refund.

15. Consumer Cancellation Rights

If you are purchasing as a consumer, you have the right under the Consumer Contracts Regulations to cancel your order within 14 days of receiving your goods.

To exercise your right to cancel, you must notify us clearly in writing within this 14-day cancellation period.

Returned items must be:

Unused
In resalable condition
Complete with original packaging where reasonably possible

Customers are responsible for return postage costs unless the goods are faulty, damaged, or incorrectly supplied.

Refunds will normally be processed within 14 days of receiving the returned goods or evidence of return.

The following items are excluded from cancellation rights unless faulty or not as described:

Personalised or customised products
Special-order items
Perishable goods
Sealed hygiene or sanitisation items once opened
Food products
PPE and first aid items where seals have been broken

Nothing in these Terms & Conditions affects your statutory consumer rights.

16. Returns

In addition to your statutory rights, eligible returns must be requested within the 14-day cancellation period outlined above.

To arrange a return, please contact us first to obtain return instructions and a Returns Authorisation reference.

Returned products must be:

Unused
In original condition
Securely packaged

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost or damaged during return transit.

Refunds apply to the product value only unless goods are faulty or supplied incorrectly.

Any outbound shipping costs originally provided free of charge may be deducted from refunds where permitted by law.

17. Damage, Loss & Transit Claims

Any damage, shortage, or delivery discrepancy must be reported to us as soon as reasonably possible and preferably within 24 hours of delivery.

Failure to notify us promptly may affect our ability to submit claims with delivery carriers.

18. Order Tracking & Courier Notifications

To help manage deliveries, we may share your email address and/or mobile number with our delivery partners for tracking notifications and delivery updates.

This information is used solely for fulfilment and delivery communication purposes.

Examples of delivery partners may include:

DPD
APC
Royal Mail

Please ensure your contact details are accurate and monitor tracking updates provided by the courier.

19. Non-Delivery Claims

If your order has not arrived within 14 days of dispatch, please contact us promptly.

We may not be able to investigate claims reported more than 30 days after the order date.

Customer support enquiries may be sent by visiting our ‘Contact Page’.

20. Customer Reviews

We may invite customers to review our products and services through third-party review platforms such as:

Trustpilot

Review invitations may be sent after a purchase has been completed. You may opt out of review communications directly through the provider.

Trade Account Terms (Business Customers)

In addition to the above Terms & Conditions, the following apply to trade and business account customers.

Trade Pricing & Shipping

Business pricing, shipping costs, and discounts may differ from retail website pricing. Details will be confirmed on quotations, invoices, or account agreements.

Minimum Order Values

Trade purchase orders may be subject to minimum order values. Where applicable, administration fees may apply to low-value orders.

Payment Terms

Approved trade accounts must pay invoices within agreed payment terms.

Late payments may result in:

Interest charges
Suspension of account facilities
Withdrawal of credit terms

Trade Order Cancellations

Cancelled business or purchase-order transactions may incur:

Restocking charges
Return freight costs
Administrative handling fees

particularly where goods have already been allocated, packed, customised, or dispatched.

Contact Information

Oaks Online Shopping Company Ltd
Trading as Greenman Bushcraft

Lower Elsford Farm (ALL deliveries to the farm cottage)
Bovey Tracey
Newton Abbot
Devon
TQ13 9NY
United Kingdom

Website: Greenman Bushcraft