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announcementPLEASE NOTE: Due to adverse weather conditions in certain parts of the UK, some mail (including Next Day) may possibly be delayed.

If you have a question about the services that Greenman Bushcraft offers, or an after sales question, such as ‘Where is my order?’ or ‘May I visit the Bushcraft Shop’ then please read our list of the most frequently asked questions which are detailed below.

If the question you have is not found listed here, then please use the ‘contact us’ section of the website to email one of the Greenman Bushcraft team, who will be more than willing to assist you with your request.

Should you have a specific question that you’d like us to add to this list, then please let us know and we will do our best to add the answer here for you.

minusAre your products always in stock if they show on your website?

We hold large stocks of most products that we sell. If an item shows as 'in stock' and offers a 'green tick', then you can rest assured we have that product on our own shelves and ready for a quick dispatch. We're not like the majroity of other suppliers who accept your order and then rely on third-party supply chains. We have our own 'stock holding' warehouses, so that Greenman Bushcraft control each step of the ordering process from start to finish. IF any product is avalible to back-order it will be clearly stated within the listing and shopping basket. We aim to supply any back-ordered goods as quickly as possible, and will detail an estimate within the basket.

This said, please bear in mind that system and human errors do sometimes occur, but this is rare!

minusHow much does your shop charge for postage?

Postage can vary due to many different factors, such as weight, volume and destination. For this reason the most accurate way to calculate shipping costs is to add the products(s) to your shopping basket, provide your postcode/country and an accurate postage calculation will be displayed. It’s quick, and easy to do! 

Please note: some items may incur a surcharge and where this is applicable the fee will be clearly stated within the shopping basket.

Click here for more delivery information

minusWhat are Oaks Points?

As a way to reward our loyal customer base you can now collect Oaks Points for every order you place online with us (over many of our websites). You get 10 points for every pound you spend. 250 points = £1.00 to use against future orders. There is no limit to how many points you can spend at one time.

Please note - these can only be collected if your order is placed via our website (excludes telephone orders), and you must use/have a customer account which can be created at the time of your order.

minusHow do I spend my Oaks Online points?

To spend your points, simply log in before you reach the basket page. Once you have done this you will have the option to use your points to reduce your order total. You may use all, or some of the points that you've saved.

minusHow can I add Oaks Points to existing orders?

Unfortunately, as our points system is automated, if you forget to sign into your account, or forget to create an account at the time of your order, then we’re not able to add points manually. This is the same with phone orders.

To qualify you must place your orders online, and be sure to use your account.

minusDo I have to be 18 to purchase the knives and tools from your shop?

Age restricted goods policy

We take this subject very seriously. We DO verify that the date of birth (DOB) and other details provided by you are accurate, and if any part fails our checks your order will not be processed. We will then require further information or refuse the sale. Please note that our checks DO NOT affect your credit rating.

It is an offence to attempt to order an age-restricted item if you are not of 18 years of age or older (21 in some countries), or purposely enter false or misleading details about your date of birth or identification into our system in an attempt to purchase age-restricted goods. In either of these instances we will take appropriate legal action.

minusAre you on TV?

Yes, our courses have been on TV, Radio, Magazines and other forms of media. As have our products.

minusDo you recycle packaging?

Yes, we often do, although some packaging is new as we are not always able to keep up with the demand. Please rest assured that if we use recycled packaging for your goods, they will still be as safe as if the packaging was brand new!

We recycle as much packaging as possible. If your package contains polystyrene chips, it is because we are re-using those which we have received. We also shred junk mail to use as packaging. Please re-use the packaging if you can. Remember too, that cardboard (after removing tape) can be recycled as green waste at a local recycling centre or better still as a valuable component of your home compost!

minusDo you stock more than what you have on your website?

We have a very large warehouses stocked full of thousands of different outdoor products and giftware items, and run a network of different websites, and supply on both retail and wholesale basis. We put our most popular ranges on our websites, but it’s always worth contacting us if you can't find what you need. We currently offer over 40,000 different products, but If we don’t have the product that you require, we can usually obtain most goods within days via our product sourcing service.

minusHow do I return or cancel my order?

Please visit our returns page, where you will find our terms and conditions, plus an online returns form.

minusWhere is my order?

Most orders arrive within just a couple of days, but occasionally this may take a little longer during busy periods.  If your order does not arrive within a week then please contact us whilst we’re still able to trace your order.

minusWhere’s my receipt?

Please note that your receipt is now emailed to you and forms part of your order confirmation email.  We no longer include a receipt inside your parcel, so you will need to print this for your records.

minusDo you have any job vacancies?

We are often asked this question and receive CV’s most weeks.  We will advertise any positions for work within our education, IT, sales and warehouse positions on the website when, and if they become available.

minusMay I change my delivery address?

At the time of ordering we provide the option of choosing a different delivery address to your billing address.  After the order is placed we're no longer able to update this information, so it is important that you provide the correct address at the time of placing your order.

minusDo you ship your shop items worldwide?

We currently supply the UK, ROI, USA, CANADA and the following countries:

ANDORRA, AUSTRIA, AUSTRALIA, BELGIUM, BULGARIA, CANADA, CHANNEL ISLANDS GUERNSEY & JERSEY, CZECH REPUBLIC, DENMARK, ESTONIA, FRANCE, GERMANY, GREECE, HOLLAND (NETHERLANDS,) HUNGARY, ROI, ITALY, LATVIA, LIECHTENSTEIN, LITHUANIA, LUXEMBOURG, MONACO, HOLLAND, NORWAY, POLAND, ROMANIA, SAN MARINO, SLOVENIA, SOLOMON ISLANDS, SPAIN (EXCLUDING CANARY ISLANDS, CEUTA, MELILLA), SWEDEN, SWITZERLAND.

We supply other parts of the world too, although some items are restricted in certain countries, so you will need to email us first to find out.  Shipping charges will vary and can be expensive so please ask for a quote. Thank you.

minusIs your website secure?

YES - our website is fully PCI complient. This means that we do not store any payment information and all transactions go through secure payment gateways. We process thousands of orders each week, and in ten years, we've never encountered issues. We're proud of this, and we always take your security seriously. In fact, next time you checkout on our website, look at the URL bar (the secion where the website address goes) and watch it turn green. This EV SSL Certificate is what many banks use. We doubt you'll find other suppliers of outdoor equipment who invest as heavily in security as we do, and the 'Green Bar' proves this!

minusWhat are the UK Knife Laws?

This is a very common question, one that we're frequently asked. Whilst we are not law professionals, we have put together a useful Guide to UK Knife Law in our BLOG, which we hope you will find interesting.