Shipping and Handling
We pride ourselves on always processing your orders as fast as possible. On this page and we aim to explain all of the delivery options available to you if ordering online - so please read through them carefully and choose the option that will best meet your needs.
All parcels shall be sent to the address provided at the time of the checkout. If you pay via Paypal, then we will only deliver to the address provided to us by Paypal, so please ensure that it’s current. Any errors in the information supplied to us are at the sole responsibly of the customer.
The vast majority of parcels sent by us will arrive within the estimates given on our table below; however, we cannot guarantee this due to the rare possibility of any unforeseen circumstances with delivery companies. The company (us) shall not be held liable for delays in delivery of goods caused by third parties. In the event of a lost package, we will require up to 14 business days before being able to replace or credit for any lost goods.
Orders not placed online may be subject to different postage costs.
One last thing to consider – if you are purchasing an age-restricted product from us for the first time, we will need to verify your ID. This is usually a straightforward and quick process, but on occasions, we may require further details from you which may cause a delay with your first order regardless of the delivery option chosen, so please monitor your emails in case we should need to contact you.
UK Delivery Service Options
* Standard [Over £70.00] - (offers an optional FREE 'no rush' delivery Service - typically sent by Royal Mail or a non-express carrier service and may or may not require a signature upon delivery. This service is available to all non-restricted UK postcodes - if your postcode is a restricted one, we will need to contact you as there may be a cost involved. Please also note, some (but very few) items have a surcharge if they are extra large, long or heavy. As this service is free, it is a slower no rush service - only select if your delivery is not urgent. This service typically leaves our warehouse within 7-10 business days (sooner during less busy periods). IMPORTANT: If your order contains age-restricted goods, the we will only deliver to the consignee, and you MUST provide evidence in form of a driving license or passport to the delivery driver at the point of delivery. If you are unable to do this, then the goods will not be left.
** Standard Service is typically sent by Royal Mail or a carrier service and may or may not require a signature upon delivery.
IMPORTANT: If your order contains age-restricted goods, the we will only deliver to the consignee, and you MUST provide evidence in form of a driving license or passport to the delivery driver at the point of delivery. If you are unable to do this, then the goods will not be left.