Shipping and Handling
COVID-19 DELIVERY NOTICE
*****We are still open (online only) and sending goods while adhering to the government's workplace guidelines/safety advice. As a result, we are working with less staff, and therefor order processing is slower than usual.
Please also note that delivery (even next day services) is now running slower than usual. This is because many couriers and Royal Mail are drastically understaffed and are prioritising deliveries to the vulnerable as well as PPE equipment to the NHS and other care facilities. We will still dispatch 'next day' orders in advance of standard or free, but delays may still occur.
This *MAY* result in delays with your order, and it may mean that tracking is not updated in sync with the actual parcel location (UNTIL DELIVERY IS MADE AND GPS CORDINATES LOGGED). Please, kindly allow extra time for your order to arrive before contacting us. When and where possible, should you need to contact us, please do so via email as our sales lines are busy and our workforce is limited.
We will aim to respond to your email enquiries within 7-business days – but again, please be aware that during these difficult times parcels are not considered lost if they are taking much longer to arrive than usual.
ESTIMATED DELIVERY TIMES
Standard 2-4 business days
Next day - although we will send on next day service, we can't gaurentee that the order will arrive next day. Despite what the tracking may, or may not say.
Saturday Delivery - although we will send on Saturday service, we can't gaurentee that the order will arrive on time. Despite what the tracking may, or may not say.
International - 7-30 business days
FREE delivery - 7-9 business days
Prices are stated below, but they may flucuate as we use different carriers during this difficult time.
Many carriers offer tracking, but currently, this is not always accurate (UNTIL DELIVERY IS MADE)
COLLECTING PARCELS FROM DEPOTS
This may still be an option, but many mail centres are not allowing self-collection.
If you place an order with us, and your parcel is delayed for any reason, we ask that you report this two weeks after dispatch (VIA EMAIL). We are not issuing replacements/refunds for missing goods until at least 6-weeks have elapsed.
We appreciate your cooperation and understanding during this crisis.
Take care and stay safe.
We pride ourselves on always processing your orders as fast as possible. On this page and we aim to explain all of the delivery options available to you if ordering online - so please read through them carefully and choose the option that will best meet your needs.
All parcels shall be sent to the address provided at the time of the checkout. If you pay via Paypal, then we will only deliver to the address provided to us by Paypal, so please ensure that it’s current. Any errors in the information supplied to us are at the sole responsibly of the customer.
The vast majority of parcels sent by us will arrive within the estimates given on our table below; however, we cannot guarantee this due to the rare possibility of any unforeseen circumstances with delivery companies. The company (us) shall not be held liable for delays in delivery of goods caused by third parties. In the event of a lost package, we will require up to 14 business days before being able to replace or credit for any lost goods.
Orders not placed online may be subject to different postage costs.
One last thing to consider – if you are purchasing an age-restricted product from us for the first time, we will need to verify your ID. This is usually a straightforward and quick process, but on occasions, we may require further details from you which may cause a delay with your first order regardless of the delivery option chosen, so please monitor your emails in case we should need to contact you.
UK Delivery Service Options
* Standard [Over £70.00] - (offers an optional FREE 'no rush') Delivery Service - typically sent by Royal Mail or a non-express carrier service and may or may not require a signature upon delivery. This service is available to all of the United Kingdom. As this service is free, it is a slower no rush service - only select if your delivery is not urgent. This service typically arrives within 5-9 business days (sooner during less busy periods).
** Standard Service is typically sent by Royal Mail or a non-express carrier service and may or may not require a signature upon delivery. This service is available to all of the United Kingdom.
*** Next Day We will use either Royal Mail Special Delivery or one of our contracted carriers depending on the size and weight of the order. To take advantage of this service please aim to place your order online by 13:00 (UK Time) Monday – Thursday. Next day services exclude weekends and public holidays. We offer this service throughout the United Kingdom, but please be aware that Northern Ireland and Highlands and Islands deliveries sometimes take longer – but not always. Orders placed after 13:00 pm (UK Time) will be processed on the next available working day. Next Day orders placed on weekends or Public Holiday’s will dispatch once the company reopens.
Important note: if you've not purchased age-restricted goods from us previously, we need to verify your age. Should these age checks fail, we will need to contact you urgently, so please provide a contact number and valid email address and monitor these in case we need to speak with you. If we're unable to speak with you, your order may be placed on hold.
*** Saturday delivery is only available to mainland UK addresses and must be placed with us no later than 12:00 noon on Friday. We typically use Royal Mail or one of our carriers for this service. Saturday service excludes public holidays. See next day above for important details that also apply for Saturday Deliveries.
† Standard delivery to the majority of European countries will be sent out with Royal Mail or one of our carrier companies by either air or road depending on the size of the order and goods ordered. Some items/brands are restricted UK sales only, in which case sales may be restricted. In this event, the website may restrict these sales or we will contact you with available options and the chance to amend or cancel your order. As the importer, you are responsible for ensuring that any goods imported are legal within your country.
†† If you require your purchase urgently then our express option is a good choice and will be dispatched with one of our chosen express carriers. Please see above for the terms and possible restrictions which also apply to Express Shipping methods.
Rest of World
‡ Rest of World means all other countries that we currently ship to. To see if your country is listed, please add products to the basket and scroll through the drop-down menu.
Certain products and brands may be restricted within your country and as such there may be times when we have to refuse supply. In these instances, we will contact you at the email address provided offering an alternative or full refund of your order. Standard, or Standard (EU) may not always be trackable - please contact us should full-tracking be an essential requirement.
If your destination is not listed, then please contact us for a shipping quote.